IT - Service Management Engineer I - III (Remote)
Make a difference with a career in insurance
At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we're looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®
If you're ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.
Build your future with us
The IT Department is currently seeking a service management engineer to support ITSM modules and discovery tools (e.g. change management, incident management, asset management, CMDB, etc.).
Starting pay: The pay range for this position is $55,000 - $110,000 annually. The pay determination is based on the applicant's education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.
Be ready to:
• support the Helix/Remedy System and entire ITSM applications suite (i.e. Incident Management, Problem Management, Change Management, Service Level Management, Configuration Management, Asset Management, etc.)
• develop and maintain service maps and product catalog
• perform application and service mapping activities with development groups and capture servers, functional components, triggers to identify each component, identification of other applications that impact the target business application/service
• import of CMDB data using the Discovery tool for auto discovery of CI's and mapping the staging dataset to production golden dataset through normalization and reconciliation process.
• maintain user accounts and optimal license configuration
• responsible for post-production maintenance and support of the product.
• develop consuming and publishing web services using WSDL, SOAP, XML, REST to establish communication between Helix/Remedy and external systems
• develop custom applications within Helix/Remedy using Innovation Studio
• import of CMDB data using the Discovery tool for auto discovery of CI's and mapping the staging dataset to production
• interact with BMC and internal teams to solve critical issues
Be equipped with:
• knowledge of all the ITSM modules and the Discovery tool
• manage all ITSM application administration needs and provided application support to a large organization.
• able to gather, analyze and document requirements and design specifications within ITIL framework and industry best practices
• actively participate as team member in planning, designing and implementing ITSM modules Preferred:
• ITIL V4 Certified Professional
• Helix/Remedy administration experience
• experience with supporting Helix/Remedy ITSM (Incident, Problem, Change, Asset, Knowledge, Service Level, and Service Request Management) 8.x or higher
• experience with Innovation Studio
• experience creating / maintaining Helix Dashboards
• analyze enhancement and customization requests
• experience with supporting BMC Helix/Remedy Smart Reporting, BMC Smart IT, BMC Digital Workplace, BMC Discovery, BMC Helix/Remedy Single Sign-On
• experience in advanced troubleshooting (e.g. Server logs, plugin logs, etc.)
• experienced BMC Migration and Import Tool
• experienced in using Spoon
• advanced data analysis skills including Standard Query Language (SQL) Enhance your talents
Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you're new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional - all while enjoying a meaningful career.
Enjoy benefits and amenities
Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities. Learn more about our benefits and amenities packages.
Embrace a diverse team
As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation; religion; national origin; age; disability; or any other basis prohibited by law. Learn more about the Federal Employment Notices.
